How we use Inertia v3 optimistic updates in There There original
A few months ago we started building There There, a helpdesk we're making at Spatie. The premise is simple. After two decades of running customer support for our open source work and our SaaS apps, we wanted the tool we always wished existed.
One thing we care about in particular is using AI to help humans craft better responses, not to replace them. The agent stays in charge of the conversation. The model just helps them reply faster and a little sharper. There There is in private beta right now, and you can apply for early access at there-there.app.
We're building There There with Laravel and Inertia, and we lean heavily on the latest features Inertia v3 brings. In this post I'd like to give one example: optimistic updates.